ANDREW G. CHRISTENSEN
Andrew is an experienced Elder Law attorney with 10 years of experience concentrating in estate planning, trust and estate administration, special needs trusts, real estate transactions, guardianship/conservatorship, asset preservation, and Medicaid application preparation, filing and Medicaid appeals. Andrew is a member of the National Academy of Elder Law Attorney, the Massachusetts Chapter of the National Academy of Elder Law Attorney, Massachusetts Bar Association, and various community based non-profits and organizations.
JOHN D. WELCH
John is a dedicated and experienced Life Care Attorney. He has vast experience navigating difficult Elder, Family, Probate, and Fiduciary Law issues through his more than 25 year litigation practice. As a Life Care Attorney John handles and coordinates any manner of legal, care giving, or advocacy issue that may confront aging adults or their care givers. He is an active member of the Massachusetts Chapter of the National Academy of Elder Law Attorneys with a specific interest in the litigation issues relating to access to long term care and its alternatives. Additionally, John is a Professional Member of the Aging Life Care Association. His years of experience as a litigator for the poor and disadvantaged have helped him to refine a unique style of compassionate and effective advocacy. John is also a member of the National Academy of Elder Law Attorneys, Massachusetts Bar Association, the Boston Bar Association, Essex Bar Association, among others.
Client Services Manager
Lisa has been with ParentCareUSA since 2010. As Client Services Manager, she is the primary liaison between the company and its valued clients and is deeply committed to ensuring a successful outcome for every client she works with. Lisa is known for her commitment to excellence in building and maintaining positive relationships with clients as well as nursing facilities. Lisa brings years of key experience to her role as Client Services Manager from prior positions in executive administration as well as Customer Service.
BA, Salem State College
Heidi has over twenty five years of client service experience. She joined ParentCareUSA in 2012 and quickly established strong relationships with her clients and nursing homes. Heidi started her professional career as an Estate and Trusts Paralegal at law firms in upstate New York and Boston. She also was a Trust Officer in the private banking division of Bank of Boston (now Bank of America), specializing in settling Trusts and Estates.
BS, Ithaca College
Susan is a Certified Nursing Assistant (CNA) with over twenty years of elder care experience. She has worked in assisted living facilities, nursing homes and private duty home health care. She has taken many continuing education courses with special emphasis in geriatric care management, dementia and other elder issues. She has been an outstanding advocate for our clients. Susan has been a key member of the ParentCareUSA geriatric care management team since 2005.
Andrea has over twenty-one years of client service experience. She joined ParentCareUSA in 2015 and has strong relationships with her clients and nursing homes. Andrea started her professional career at Citizens Bank where she specialized in client service and account reconciliation. There she gained valuable knowledge in stocks, bonds, and various types of accounts. Andrea has been an analytical and dynamic Senior Paralegal with 15 years of experience in the fields of elder law, MassHealth, estate planning, probate, real estate, and administrative support. Andrea has been a guest speaker at conferences for NAELA (National Academy of Elder Law Attorneys) and Suffolk University Law School Center for Advanced Legal Studies focusing on the Medicaid asset protection process.
Paralegal Certificate, Boston University; Certificate in Accounting, Fisher College;
Notary Public – Commonwealth of Massachusetts
MARY E. SHEA, RN, BSN, MBA
Life Care Manager
Mary is a Certified Geriatric Care Manager with substantial professional experience working with people of all ages, but most recently with the elderly. Her work history includes significant management and staff positions in hospitals, long term care facilities, and home care and Hospice agencies. Mary attends many continuing education programs that focus on geriatrics to add to her knowledge base. Mary has been with the ParentCareUSA clinical team since 2009 and is a member of the Aging Life Care Association (ALCA).
BSN, Simmons College; MBA, Salem State College
RACHEL ZALVAN, LICSW, MPH
Life Care Manager
Rachel has extensive experience assisting elders and their caregivers in understanding and accessing care options. Rachel has worked in a variety of settings, including a medical homecare, a senior center and a senior advocacy group. She enjoys getting to know her clients and developing care plans that will ensure the highest quality of life while remaining as independent as possible. Rachel is a member of the North Shore Alzheimer’s Partnership.
BA, Clark University; MSW, Boston University; MPH, Boston University